How to return a product purchased on the internet.
The main purchases we make on the internet, according to the Ine, are, in this order: clothing and footwear; books, press and magazines; household items; tickets for events; movies and music.
What happens if we want to return one of these products purchased on a web page?
The first thing you should know is that as a consumer of a purchase on the Internet -commercial purchase-, the buyer has 14 days to return the product he has purchased, without giving explanations.
To this right to return the item purchased on the internet, without penalty, it is known as the right of withdrawal.
As a consumer you have 14 days to return an item purchased online, without giving explanations.
We want you to be totally sure about any request you make, so we have a 365 day no-objection return policy to put your mind at ease.
Our return policy, in a few words
You can return anything for any reason, even if what you did not like, even if it has been opened, used or used.
You can return your package within the Spain completely free using the declarations of the label freepost.
You will receive an immediate replacement (if available) or a full refund
Suspected returns that have been used or spent are disposed of safely.
In Aspiro Europe you can return any item, for any reason, for 365 days after you bought it.
It does not matter if you do not like the size, shape or color of your new toy or underwear when it arrives, or if you just do not follow through with it as you thought it would be.
If you do not like it, just come back to us for free with our freepost returns address.
In the naughty shop, if you are not happy, we are not happy. It really is that simple!
How to return an item
Returning a product is easy.
one . Fill in returns form online
After submitting the form, we will give you our return address. You can also find a return label on your invoice.
two . Pack your safe return
Include original packaging as much as possible - the batch number and bar codes help us improve our service. Please remember to clean anything you need.
3 . Publish the article to us
The products do not have to be returned to us by certified mail, but please obtain a certificate of delivery of your postal service.
Then it's over for us. Your return will be processed and a replacement or refund of the products can be arranged, always within 30 days, but normally within seven days of us receiving your returned items.
The return items from outside of Spain?
For international customers we ask that you pay for the return shipping, but if the product was defective, we will refund your postage costs along with your refund, or when we send you a replacement item.
Return items Special offer?
Read our Special Offers Terms and Conditions to find out what happens when an item that was purchased as part of a promotion is returned.